Nordic Travel Retail Seminar 2016

This year’s Nordic Travel Retail Seminar will take place on 8 June in Stockholm.

Arrival and registration will begin around 10.30 local time. The all-day program will include prominent speakers and an always welcoming and rewarding atmosphere. In the evening all participants will gather for a drink and dinner.

Information regarding venue, hotel offer, speakers and program will be announced in the near future.

Please mark your calendars for this yearly must-attend event.




Members' Meeting and Annual General Meeting

Venue: Carlsberg Breweries, Ny Carlsberg Vej 100, 1799 Copenhagen V

Full Program

A full program for the upcoming Members’ Meeting hosted by Carlsberg in Copenhagen has been completed and the Nordic Travel Retail Group is happy to announce:

  • four prominent speakers with highly topical and relevant presentations
  • a historical venue in a developing part of the city of Copenhagen
  • great networking opportunities in an always welcoming atmosphere

The travel retail theme of the day is GLOCAL – local presence, global atmosphere.

Registration by e-mail is open; we are looking forward to see you.

Members’ Meetings are ‘members-only-events’ and free of charge for members of the Nordic Travel Retail Group. You are welcome to register more people from each member company. At the Annual General Meeting, each member company has one vote according to the rules.



  • 11.30-12.00: Arrival, Registration, Networking and a sandwich lunch
  • 12.00-13.00: TBC – by Carlsberg


  • 13.00-13.30: Annual General Meeting, Nordic Travel Retail Group
  • 13.30-14.00: Anders Dam Vestergaard, Business Unit Director Duty Free/Travel Retail, Carlsberg
  • 14.00-14.30: Kasper Basse, CEO, Joe & The Juice
  • 14:30-15.15: Networking & Coffee


  • 16.30: END


About Naser Khader

Naser Kahder is a leading proponent of peaceful co-existence of democracy and Islam. Khader co-founded an association of Islamism critics in 2008, with the aim to promote freedom of speech and inspire moderate Muslims worldwide. Naser Khader, born in Damascus, Syria, has lived in Denmark since 1974 and is a Danish citizen.

Naser Khader is a Senior Fellow at Hudson Institute. He has written several books about Islam and integration, and gives lectures worldwide on that subject. He has been awarded several prizes in recognition of his fight for freedom of speech, secularity, and integration of immigrants into the Danish culture.

Since 2015, Naser Khader is a member of the Parliament of Denmark for the Conservative People’s Party. He was first elected to Parliament representing the Danish Social Liberal Party in 2001. In 2007 he left this party to found New Alliance (later Liberal Alliance), whom he represented from 2007 until 5 January 2009.


ETRC Business Forum 2016

The ETRC has announced the name of the keynote speaker for the upcoming ETRC Business Forum at Sheraton Brussels Airport Hotel, 28th January 2016.

EU Transport Commissioner Violeta Bulc will be addressing the industry to outline her vision for the future of aviation and maritime development in Europe. Commissioner Bulc has overall responsibility for Transport issues within the European Commission.

NB! Attending the annual ETRC Business Forum is free of charge for members of NTRG.

ETRC’s attendance response form is available here.

Championing Consumer Choice

A one day workshop – free of charge for

Corporate Members of ETRC and Members of National Associations

Brussels Airport Sheraton Hotel

Moderator: Jacques Parson, Vice President Marketing & Communication


09.00–10.00 Welcome coffee & networking
10.00–13.00 Morning session:
Setting the scene for the duty free and travel retail market in Europe
  • Welcome & Opening Address: Sarah Branquinho, President – ETRC. Sarah will give an update on the current portfolio of activity undertaken by ETRC on behalf of its members.
  • European Airports Travel Retail Business performance 2015: Fulvio Fassone, Vice President Business Development – ETRC. In this popular session Fulvio will share the latest market performance and trends in 2015 from ETRC’s own industry sales index, compiled in co-operation with Generation.
  • Understanding the Travel Retail Shopper: Garry Stasiulevicuis, Counter Intelligence Retail. Taken from the recent multi-category shopper study undertaken on behalf of TFWA, this presentation takes a look at how shopper preferences differ across the entire travel retail offer.
Coffee Break (11.30-12.00)
  • Keynote Address: Mrs Violeta Bulc, European Commissioner for Transport: The ambitions of the European Commission to improve the competitiveness of the European transport industry and how travel retail and duty free contribute to the economics of the European transport system.

Lunch (13.00 – 14.00)

14.00–16.00 Afternoon Session
  • Policy Issue I: Last months into the implementation of the Tobacco Products Directive II

Keith Spinks, Secretary General – ETRC: In this presentation, Keith will identify the impacts and changes that the implementation of the new EU legislation in May will have upon tobacco retailing for European duty free and travel retail.

  • Policy Issue II: Confectionery , Alcohol, and beyond – Informing consumers via off-the-pack technologies

This session will look at providing the audience with options for the industry to meet the growing challenges on providing consumer information in the duty free & travel retail channel through technological solutions.

Keith Spinks, Secretary General – ETRC: Understanding the political context for responding to the growing challenge of providing information to consumers.

John Hume, Managing Partner – Hume Brophy:  A review of technology options to inform consumers off-the-label.                    

Peter Mohn, Owner – CEO m1nd-set: Consumers’ expectations regarding access to information in the Duty Free and Travel Retail Shopping environment.


Concluding remarks
  • Sarah Branquinho
16.00-17.00 Networking

Member's Meeting in Tallinn

The November Members’ Meeting for many NTRG-members has turned into a must-attend event. Members’ Meetings are free of charge for employees at NTRG Member Companies.

Please register by e-mail to the secretariat – registrations are received on a first-come, first-served basis and registrations can be made by e-mail until Sunday22nd November.

The overall theme for the Members’ Meeting is CHANGE.

Hotel offer: Telegaaf Hotel is fully booked for arrivals 26th Nov.

Dinner at show restaurant Kazatchok: Following the Members’ Meeting we will gather at show restaurant Kazatchok in the heart of the Old Town of Tallinn in Town Hall square.

Confirmed speakers are:

  • Janek Stalmeister, Chairman of the Management Board and Chief Executive Officer, Tallink Group Ltd.
  • Bruce Oreck, Executive in Residence, Aalto University
  • Elena Stenholm, Vice President of Commercial Services, Finavia
  • Patrik Hildingsson, Vice President Communications & Public Affairs, Swedish
  • Mark Gentry, Senior Research Manager, Counter Intelligence Research
  • Kristian Albaek, Team Commander, Royal Danish Marine Special Operations Forces


  • 12:00-13.00: Arrival, registration, networking and a light lunch
  • 13:00-15:00: FIRST SESSION
  • 15:00-15.45: COFFEE
  • 15:45-18:00 SECCOND SESSION
  • 18:00-20:00 Free time, hotel spa is open, Old Town Sightseeing possible
  • 20:00 Christmas Dinner followed by after dinner drinks

We are looking forward to welcome you at Hotel Telegraaf in Tallinn!


NTRG Member Meeting in Oslo

We are looking forward to see you at the upcoming Members’ Meeting in Oslo 10 September 2015. A full program and schedule is available below.

Program and Speakers

  • 12:00-12.30: Arrival, registration, networking and a sandwich lunch
  • 12:30-12:35: Welcome: Eva Rehnström, Chairperson, Nordic Travel Retail Group
  • 12:35-13:05: Defending Airline Retail Market Share in a Growing Business: Niklas Julin, Marketing Director, Inflight Service Europe AB
  • 13:05-13:30: Actual and Important Themes in Today’s Travel Retail. Julie Lassaigne, Head of Government and Industry Affairs, ETRC.
  • 13:30-14:00: Brand Communication, Developments and Trends: Francois Van Aal, Regional Director, REMY COINTREAU
  • 14:00-14:35: Beacon Technology: Learning from and influencing customers: Ulrik Prøitz, CEO, Fluxloop Oslo
  • 14:35-15:35: NETWORKING AND COFFEE
  • 15:35-16:00: Developing Business with PR and Communication: Haakon Dagestad, Communication Manager, Travel Retail Norway – former Chief of staff and press officer for Erna Solberg, Conservative parliamentary group Norway
  • 16:00-17:00: Economic Tendencies and Challenges: Arne Jon Isachsen, Professor, Department of Economics, Norwegian Business School
  • 17:00: Thank You!


Nordic Travel Retail Seminar 2015


– a differentiated shopping experience in travel retail.


The Nordic Travel Retail Group welcomes you at the upcoming Nordic Travel Retail Seminar 2015 in Copenhagen.

The conference venue is newly renovated and flagship Scandic Copenhagen close to Tivoli Gardens who will host a magic conference dinner at restaurant Nimb Terrasse.


Date: 27 May 2015, Arrival & registration from 10.30

Venue: Scandic Copenhagen and nearby Tivoli Gardens

Registration: Registration is open until 20 May 2015. You can register online here.

Hotel: A hotel offer 27-28 May is available. You can only book your hotel, when registering for the seminar. Last day for hotel booking via NTRG is 24 April 2015.

Registrations and hotel bookings are received on a first-come, first-served basis.


List of Confirmed Speakers

  • Keynote speaker: Lars Liebst, CEO, Tivoli Gardens
  • Inspirational speaker: Robert Karjel, Helicopter pilot, Swedish Air Force
  • Clara Perez, Project Manager, m1ndset: Insights about Shoppers and Travel Retail Magic in Scandinavian Airports
  • Andrea Elisabeth Rudolph, Founder and CEO, Rudolph Care: Local Hero in Travel Retail Cosmetics
  • Kaj Takolander, Vice President and Head of Sales and Marketing in Finland, the Baltics and Russia, Viking Line: Developing Successful Cruise Concepts
  • Anna Szentivanyi, Manager Customer Marketing, Mondelez World Travel Retail
  • Claus Brix, CEO, advert film organisation Dansk Reklame Film: 600 Add Screens in World’s Leading Intelligent Airport
  • Karl Wistrand, CEO Swedavia Real Estate & Vice CEO Swedavia AB
  • Roar Ødegaard, Director Business Development, OSL / Avinor
  • Moderator: Dermot Davitt, The Moodie Report


Registration Fee:

  • Members: EUR 396
  • Non-Members: EUR 548

The Registration Fee Includes:

  • Food and beverage during the scheduled coffee breaks and meals.
  • Full conference program and networking opportunities.
  • Printed list of participants
  • Conference Dinner at Tivoli Gardens



  • 10.30-11.30: Arrival and Registration
  • 11.30-13.00: Session 1
  • 13.00-14.15: Lunch
  • 14.15-16.00: Session 2
  • 16.00-16.30: Coffee
  • 16.30-18.30: Session 3
  • 20.00          : Conference Dinner at Tivoli Gardens

Cancellations should be sent in writing prior to the event.

Conference fee:

  • Prior to 27 April 2015 – 50% refund/50 percent payment due
    • Prior to 15 May 2015 – 25% refund/75 percent of the fee must be paid.
    • Later than 15 May 2015 – no refund/full payment due.

• Cancellations later than 26 April 2015: No refund/full payment due.

Substitutions can be made in writing up to seven days prior to the event. All information should please be sent to:

Hotel Rates:
Scandic Copenhagen

  • Double room (single use): EUR 180
  • Superior Extra (single use): EUR 220
  • Junior Suite (single use): EUR 280

Scandic Webers:

  • Single room: EUR 160
  • Double room (single use): EUR 180

All prices are exclusive of VAT (25%).

Annual General Meeting & Member Meeting

The upcoming Annual General Meeting in Stockholm 5 March includes a Member Meeting featuring an outstanding group of speakers who will present on a variety of trends in the Nordic Travel Retail market.

The program of the day will peak when CEO of Björn Borg, Henrik Bunge, will share his outlook on business and life – Impossible is Nothing! Henrik Bunge is well known for managing successful organisational development. He has proved successful with creating growth and results within short time, and he has challenged several professional adventurers. His rare combination of extreme adventurism and business makes his story pertinent to business people and anyone who wants to expand their limits. Today, Henrik Bunge is the CEO of Björn Borg. Before joining Björn Borg, Henrik Bunge has been CEO of Peak Performance and Managing Director adidas group area Nordic.

Nordic Travel Retail Group is looking forward to welcoming all members. Please register by e-mail.


Confirmed Speakers:

  • Fredrik Lindh, Generation Research – A Nordic Market Overview
  • Elena Michugina, Tallink Silja – A New Russian Perspective
  • Fredrik Borin, Five Eyes – Wine Perspective, Opportunities and Threats
  • Mikael Snabb, Recipe for Men – Skin Care Perspective from New Kids on the Block
  • Henrik Bunge, CEO, Björn Borg – Impossible is Nothing



11.30 – 12.00: Arrival, Registration & Sandwich

12.00 – 12.30: AGM

12.30 – 14.00: First Session

14.00 – 14.30: Coffee

14.30 – 16.00: Second Session


Venue: Royal Viking Hotel centrally located right next to the central station and calling Arlanda Express.

Please send your registration by e-mail – and please inform about name, company name and title.

Member Meeting, Copenhagen




The list of speakers for the upcoming Member Meeting in Copenhagen 20 November is complete, and the Nordic Travel Retail Group is looking forward to welcoming you to a fantastic day with excellent speakers and presentations, unique venues and a rewarding networking atmosphere.

List of Speakers

  • Julie Lassaigne, Head of Government and Industry Affairs, ETRC
  • Jennifer Cords, Corporate Affairs Manager – Global Duty Free, Imperial Tobacco
  • Per Ola Jönnerheim, Head of Group On-board Services, Stena Line
  • Karen Bender, E-commerce & Marketing Director, Copenhagen Airports
  • Filip Domagala, CEO, Unisport

We have already received several registrations for this event and you should be aware of that registrations are received on a first-come, first-served basis.

Please register by e-mail for the event and please inform us if you are not able to join the dinner.

A no-show fee of EUR 75 will be charged. Cancellations must be sent by e-mail no later than 18 November.


  • 11.00 – 12.00: Arrival and Registrations
  • 12.00 – 13.45: First Session
  • 13.45 – 14.15: Coffee and Networking
  • 14.15 – 16.15: Second Session
  • 16.30-17.30: Aperitif and networking at R-bar
  • 17.30: Christmas Dinner at Café Hovedtelegrafen

Hotel Offer
If you need accommodation in Copenhagen, NTRG has reserved a number of standard single rooms at Imperial Hotel. The hotel is situated near the central station in Copenhagen.

A standard single room, including a large breakfast buffet, costs DKK 1.000 (EUR 135)

To book a room please request a reservation form by e-mail to NTRG and e-mail it to

Please remark that bookings are received on a first-come, first-served basis and that availability and prices later than 5 November will be presented on request.


  • Berlingske Media is Denmark’s largest news publishing group and houses one of the world’s oldest existing newspapers: Berlingske. On the top of the newly renovated domicile of Berlingske Media, the member meeting will take place offering a unique view of the Copenhagen rooftops, thus providing the perfect settings for industry relevant news, information and inspiration.
  • The top floor of Copenhagen’s old main telegraph station is today the restaurant of the national Post & Tele Museum from where there is a beautiful view of Copenhagen City. While enjoying the great company of your travel retail colleagues and the view of the Round Tower, The Marble Church and Christiansborg Palace, Café Hovedtelegrafen will provide an attractive Christmas buffet. Café Hovedtelegrafen is situated only 150 m. from Berlingske Media.


NTRS 2014: Stockholm-Helsinki



This year’s venue for Nordic Travel Retail Seminar will be M/S Silja Serenade, which prior to the NTRS 2014 will be upgraded with e.g. a new 1100 square meters Tax Free Superstore and new restaurant concepts.

It is no longer possible to register for this event.


Date: 21-22 May 2014

Where: On board M/S Silja Serenade, Stockholm-Helsinki. .


  • Start: Arrival & registration in Stockholm 21 May from 10.30. M/S Silja Serenade departs from the terminal in Värtahamnen in Stockholm
    Welcome and presentations from 11.30
  • End: Arrival at the Olympia Terminal in Helsinki 22 May, 10.00. A shuttle bus will take the participants from Olympia Terminal to Helsinki Airport. Arrival at Helsinki airport by shuttle bus app. 11.15 local time.

Members: EUR 499

Non-Members: EUR 599


The accommodation will be in single A-class cabins with sea view.

  • Extra Charge: Commodore Class Suite: EUR 150 (SOLD OUT)
  • Extra Charge: Commodore Class Suite with balcony: EUR 150 (SOLD OUT)

The registration fee includes:

  • Food and beverage during the scheduled coffee breaks and meals.
  • Full conference program and networking opportunities.
  • Printed list of participants.
  • Shuttle bus service from the Port of Helsinki to Helsinki-Vantaa Airport

List of Speakers

Keynote speaker: Bengt Baron, CEO, Cloetta

Inspirational speaker: Colin Moon, International and Cross-Cultural Communicator

Speaker:  Raoul Spanger, Executive Director, Gebr. Heinemann

Speaker: Pedro J. Castro, International Operation Director, World Duty Free Group

Speaker: Joakim Hörnfeldt, General Manager Sweden, The Nuance Group

Speaker: Peter Mohn, Owner & CEO, m1nd-set

Speaker: Karin Rynning, Sales Director, Inflight Service

Speaker: Antonio Venceslà, Corporate Affairs & Communications WWDF Manager, JTI

All speakers are confirmed!


Moderator: Amanda Felix, Duty-Free News International



  • Arrival and registration (10.30.-11.30)
  • Session 1: 11.30-13.00

Welcome, by John Baumgartner, Chairman of the Nordic Travel Retail Group

Keynote speech by, Bengt Baron, CEO, Cloetta

Inspirational talk by Colin Moon, International and Cross-Cultural Communicator

  • Lunch: 13.00-14.15
  • Session 2: 14.15-16.00

Presentation by Karin Rynning, Sales Director, Inflight Service

Presentation by Peter Mohn, Owner & CEO, m1nd-set

Presentation by Antonio Venceslá, Corporate Affairs & Communications WWDF Manager, JTI

  • Coffee: 16.00-16.30
  • Session 3: Nordics – Same but Different: 16.30-18.30

Each of the three prominent speakers has been invited to present their company and their operations in the Nordics. Following the presentations, they will form a panel which will answer questions and themes regarding e.g. the importance of the Nordic Region, future plans, DF/TR differentiation from domestic and how suppliers can help making shops better and more successful.

Raoul Spanger, Executive Director, Gebr. Heinemann

Joakim Hörnfeldt, General Manager Sweden, The Nuance Group

Pedro J. Castro, International Operation Director, World Duty Free Group

Panel discussion  moderated by Amada Felix

  • Aperitif and Dinner: 20.00

AGM and Member Meeting in Oslo

The Annual General Meeting is scheduled for 4th February 2014.

Venue: Park Inn by Radisson, Oslo Airport

11.30-12.30: Arrival, registration and light lunch

12:30-13:00: Annual General Meeting

13:00-16:00: Member Meeting

Confirmed speakers:

  • Thorgeir Landevaag, Director Terminal 2, Avinor Oslo Airport
  • Marcus Pettersson, Director of the ferry link Sandefjord-Strömstad, Fjord Line
  • Claus Sonberg, CEO and partner, Zynk – former EVP Corporate Communications at the SAS Group, a consultant and CEO at Burson-Marsteller Norway and a CEO for the Burson-Marsteller Nordic Region.

Please send your registration by e-mail.