Nordic Travel Retail Seminar 2010


Moderator of NTRS 2010: Dermot Davitt, Deputy Publisher, The Moodie Report

11.00 Arrival • Registration • Networking

12.00 Lunch buffet

13.00 Welcome by John Baumgartner, Chairman, Nordic Travel Retail Group

13.10  Presentation of the agenda and the list of speakers by Dermot Davitt


13.20  Key Note Presentation: Optimizing the travel retail shopper-experience – consumer-shopper insight synergies in the aisle

By Brian Moore who is Managing Director of EMR-NAMNEWS ltd. and worth more than 30 years of global marketing and consultancy experience on behalf of a vast variety of international clients.

14.15 Key Note Presentation: How Travel Retail benefits of Wellness and Beauty Trends!

By Michael Ripfl who is International Sales Manager with Umdasch Shop-Concept. He has more than 20 years’ experience from all over the globe with retailers and the travel retail business.

15.00 Coffee and light refreshments


15.30 Preparing for the future: A tailored approach to airport commercial management

By Anne-Marie Zuidweg, Managing Director, Arlanda Schiphol Development Company AB who is responsible for management, development and marketing of commercial activities in the terminals at Stockholm Arlanda Airport and recently Gothenburg Landvetter Airport.

16.10 Security: Update on LAGs, dwell time and impacts of Christmas Day Terrorist Attempt – Delta Flight 253

By Johnnie Müller, Head of Security at Copenhagen Airports since 2006. He previously spent nine years working for DHL Express, culminating in a year as Nordic customer service director.

16.50 Volcanoes – angry monsters or beautiful goddesses? Can we understand them?

By Professor Lennart Björklund from Department of Earth Sciences, University of Gothenburg. He is a geologist with more than thirty years of research experience.

17:25 Summing up and conclusions by Dermot Davitt

19.00 Tasty Grill Buffet, desert and coffee

Annual General Meeting in Copenhagen

Remember to sign up for the next members meeting and AGM, hosted by Hans Just A/S in Copenhagen on 15 April 2010.


Hans Just A/S

Århusgade 88
DK-2100 Copenhagen


13.00 Sandwich lunch
13.30 Annual General Meeting
14.15 Retail Trends – from recession into the future. Presentation by Senior Consultant, Flemming Birch, Retail Institute Scandinavia
15.15 End

Unfortunately, Doug Newhouse, Editor of Travel Retail Business, is not able to attend the meeting as previously announced.


Please register at no later than 12 April 2010.

Member Meeting in Copenhagen

The next NTRG Member Meeting will take place in Copenhagen on Thursday 11 February.

The program includes:

1. A presentation on the WHO plans on alcohol and tobacco by Keith Spinks, ETRC Secretary General

2. An update on recent and before long changes in tax, duties and deposits in our region, by Director Anne-Mette Højriis from Ernst & Young.

3. A presentation on the development in the Cruise and Ferry business in Copenhagen Malmö Port by General Manager Arnt Møller Pedersen. CMP is the leading Northern European cruise ship port. Every year CMP is servicing more than 330 calls of cruise ships. More than 150 of those calls are turnarounds. This makes CMP the biggest and most important cruise destination in Northern Europe.

The meeting begins at 12.30 with a lunch and continues until 16.00 hrs.

The venue will be the DGI-byen Hotel in central Copenhagen, meeting room 3 in MEET IN ARTS.

The hotel is situated just a two minute walk from the central railway station offering direct connection by train to Copenhagen Airport. The hotel also offers excellent parking facilities in its own car park (driveway from Ingerslevsgade).

Registration before 01 February at

We look forward to seeing you!

Member Meeting and Christmas dinner in Stockholm


1300 Light refreshments

1315 Innovation via Mobile Communication. Presentation by Director of Business Development, Jeppe M. Hansen, Creuna,

The Mobile Channel is undergoing the same development as the internet did in the late 90ies. And the expectation is that the mobile channel will become more important to the users than the internet. Many companies have a “wait-and-see”-strategy for the mobile channel. But that might be dangerous. This presentation will show you all the already existing opportunities in mobile communication.

1400 How Inflight handle their website. Presentation by Market Manager, Niklas Julin, Inflight Airline Retail

1445 Economic expectaion for 2010. Presentation by Senior Consultant Niklas Gustafsson, HUI (Handelns Utredningsinstitut),

Niklas Gustafsson joined HUI in 2007. At HUI he focuses mainly on analysis of markets and consumer trends within retail, tourism, services and creative industries. He is working with all kinds of public and private companies and organizations in this role.

He has his early background in the tourism industry and he has done research at Stockholm Centre for Tourism Research. Before joining HUI Niklas worked with different aspects of research on markets and business development in his own company. He also worked with practical organizational and leadership development training as on his own and as associate consultant to Impact Development Training Group in the UK. Clients include (among others) Sony Electronics Europe, Sony DPP Europe, Swedish Match, Signa International and Aramark International.

1530 Christmas Lunch


Skeppsholmen offers special rates for participants in the NTRG Christmas Meeting:

Room Category Offer Excl. Regular rate
Small with Parkview 1317 1175 2195
Small with Seaview 1497 1336 2495
Medium with Parkview 1557 1390 2595
Medium with Seaview 1737 1550 2895
Large with Parkview 1917 1711 3195
Large with Seaview 2097 1872 3495
Xtra Large with Parkview 2337 2086 3895
Xtra Large with Seaview 2517 2274 4195

Please book accommondations directly and inform the hotel that you will need the special NTRG rate which is part of their opening campaign. Contact info via:


Please register for the Christmmas Meeting and Christmas Lunch at no later than November 13th, 2009.

We look forward to welcomming you!

Corporate Responsibility in a truly Global World

Dear NTRG member

Out next member meeting will take place on Thursday, September 3rd 2009.
The theme of the meeting will be: Corporate Responsibility in a truly Global World.

We will start at 9.30 in the morning and the meeting will include presentations from:

  • CEO Jesper Møller, Toms Gruppen
  • Vice President Mads Madsen, Novozymes
  • Professor Mette Morsing, Copenhagen Business School

The venue will be Toms Gruppen, Toms Allé 1, DK-2750 Ballerup –

Please register before August 19th via e-mail:

The meeting is for members only and free of charge.