AGENDA
Moderator of NTRS 2010: Dermot Davitt, Deputy Publisher, The Moodie Report
11.00 Arrival • Registration • Networking
12.00 Lunch buffet
13.00 Welcome by John Baumgartner, Chairman, Nordic Travel Retail Group
13.10 Presentation of the agenda and the list of speakers by Dermot Davitt
FIRST SESSION
13.20 Key Note Presentation: Optimizing the travel retail shopper-experience – consumer-shopper insight synergies in the aisle
By Brian Moore who is Managing Director of EMR-NAMNEWS ltd. and worth more than 30 years of global marketing and consultancy experience on behalf of a vast variety of international clients.
14.15 Key Note Presentation: How Travel Retail benefits of Wellness and Beauty Trends!
By Michael Ripfl who is International Sales Manager with Umdasch Shop-Concept. He has more than 20 years’ experience from all over the globe with retailers and the travel retail business.
15.00 Coffee and light refreshments
SECOND SESSION
15.30 Preparing for the future: A tailored approach to airport commercial management
By Anne-Marie Zuidweg, Managing Director, Arlanda Schiphol Development Company AB who is responsible for management, development and marketing of commercial activities in the terminals at Stockholm Arlanda Airport and recently Gothenburg Landvetter Airport.
16.10 Security: Update on LAGs, dwell time and impacts of Christmas Day Terrorist Attempt – Delta Flight 253
By Johnnie Müller, Head of Security at Copenhagen Airports since 2006. He previously spent nine years working for DHL Express, culminating in a year as Nordic customer service director.
16.50 Volcanoes – angry monsters or beautiful goddesses? Can we understand them?
By Professor Lennart Björklund from Department of Earth Sciences, University of Gothenburg. He is a geologist with more than thirty years of research experience.
17:25 Summing up and conclusions by Dermot Davitt
19.00 Tasty Grill Buffet, desert and coffee