Author: jhg

ETRC Forum at the Brussels Airport Sheraton Hotel on the 23^rd of January 2014.

The theme of the day is “Facing the Challenges Together: a changing Europe – exploring the issues”, and the workshop will focus on the issues of the industry’s day to day business as well as the future. ETRC encourages attendees to participate in the debate and discussion of the important issues. You can find the programme of the day here: ETRC Forum 2014-Programme

Attendance at the ETRC Forum is free for association members including the members of the Nordic Travel Retail Group.

The workshop is scheduled to begin 10.30 and end at 16.30 hrs. The day is arranged to suit arrival times from the major airports and train stations in Europe. If necessary, ETRC have negotiated a special room rate of €130.00 per night, excluding breakfast, at the hotel. Rooms can be booked directly with the hotel by using the room reservation form here: Hotel Registration Form-ETRC Forum 2014

Please register by email to i.d.boer@kappe.nl by January 4^th 2014.

Member Meeting and Christmas Gathering in Helsinki.

Venue for meeting: Ravintola Sipuli housed in a restored red brick warehouse at Kanavaranta 7, 00160 Helsinki

Venue for dinner: Nearby Russian Restaurant Bellevue

 

Confirmed Speakers

• Anne Gullstén, Senior vice president at Finavia
• Timo Kousa, Travel Retail Managing Director at Finnair
• Mikael Bragd, Founder and Senior Partner at Bridge Tools Advisers
• Maria Hartikainen, Head of Projects at Finnish Russian Chamber of Commerce

We recommend you to register in due time as there will be a limited number of seats available. Registrations by e-mail.

 

Program

11.00 – 12.00: Arrival, registration and a sandwich lunch

12.00 – 12.15: Welcome and update: John Baumgartner

12.15 – 14.00: SESSION 1

• Timo Kousa, Travel Retail Managing Director, Finnair
• Anne Gullstén, Senior vice president, Finavia

14.00 – 14.45: Coffee break

14.45 – 16.00: SESSION 2

• Maria Hartikainen, Finnish Russian Chamber of Commerce
• Mikael Bragd, Founder and Senior Partner at Bridge Tools

16:30 – 17.00: Entrance at the Russian Cathedral

17.15: Dinner at Bellevue

 

Hotel Offers 28^th-29^th November in Helsinki

Hotel Haven: Please book by sending an e-mail directly to Janne Ant-Vuorinen.

• Comfort 1hh/2hh                       179€/209€
• Style 1hh/2hh                              209€/239€
• LUX 1hh/2hh                                259€/289€

BEST WESTERN PREMIER Hotel Katajanokka. Reservations directly to the hotel Tel. +358 9 686 450 or reception@bwkatajanokka.fi. Hotel requires credit card details ( number and expiry date) for guarantee. Special rate is available until 18.November 2013 according to the availability. Please inform reservation code ”NTRG Member meeting” while making the booking.

•  Queen Room, single € 129

The Nordic Travel Retail Group is looking forward to see many members at the Tallnik Silja terminal in Värtahamnen in Stockholm Wednesday 4th September.

A strong speaker line-up is ready for an almost fully booked member meeting on-board M/S Victoria.

 

Program and Speakers:

1100 – 1130: Arrival at terminal in Värtahamnen

1100 – 1200: Light lunch

1200 – 1400: First Session

Niklas Julin, Marketing Director, Inflight Service

Niklas Julin manages store/concept development, marketing strategy and brand development for Inflight Service. Niklas Julin will talk about the concept, strength and potential of pre-order for his company as well as the travel retail industry.

Bébé Branss, Director Retail Design, Gebr. Heinemann

Bébé Branss will talk about ’Creating a memorable shopping experience’. Since 1998 Bébé Branss work in the department of setup and she is director of retail design at Gebr. Heinemann. She is educated in interior design and architecture and she has also been taken on retail projects from her own office as well as with Umdash in Austria.

Kenneth Arnström, Founder, Springnet AB

Being an experienced and international marketing professional Kenneth Arnström will talk about: ‘CSR – how it effects the tobacco & drinks category’. Besides numerous competencies within public affairs his background includes positions with Philip Morris & Swedish Match global joint venture (Executive Vice President/Director) and Scotch- Diageo Plc. (Global Category Manager)

 

1400 – 1430: Coffee break

 

1430 – 1655: Second Session

Joachim Meijer, Instructor/Consultant/Coach, Stigfram

According to Joachim Meijer excellent service and customer care always reflects in the income statement, and he will talk to us about how human values have a huge impact on profitability. Joachim Meijer has great experiences with education, training, consulting and coaching in all branches in the “service-business”.

Mats Paulsson, Airport Security Director, Swedavia / Arlanda Airport

The EU Commission has developed a road map leading to a stepped approach for replacing the restriction on the carriage of LAGs with technological screening. Mats Paulsson will give us insights and updates regarding the future regulations.

Henric Molin, owner of Spirit of Hven – and whisky tasting

He has grown up in a ‘restaurateur-family’ and he is educated in chemistry. He has a great interest in scents and tastes and he is the founder and owner of the distillery Spirit of Hven which today produces highly valued and awarded products. Henric Molin will talk to us about ‘Taste and scent with sustainability’.

From around 16:15 Henric Molin will share with us a taste of his distillates as part of an informal and exceptional ending of a fantastic program.

 

Practical information

Date: 4^th September 2013

Time: 11.00 – 17.00 local time

Place: On-board M/S Silja Symphony while at the terminal in Värtahamnen, Stockholm. (Address of the terminal: Södra Hamnvägen 46, 11574 Stockholm)

 

—

—

28^th – 29^th May 2013

Oslo-Kiel

We are looking forward to seeing all participants in Oslo on Tuesday 28^th May.

Thon Hotel Panorama

You can find the website of Thon Hotel Panorama here. (For those of you who arrive in Oslo on Monday 27^th May)

 

Getting to the Color Line Terminal

The most easy and fastest way to get from Gardermoen Airport to the Color Line terminal is:

Board the Airport Express Train to ‘Oslo S’. From the seaside of ‘Oslo S’ by taxi, it is about 10 minutes’ drive to the Color Line Terminal. You can find information about the terminal here.

 

Arrival and registration

When arriving at the Color Line Terminal you will get your boarding card (which is also your cabin key) at a check-in desk for the participants at NTRS 2013. A few floors up you will get the conference material and you will be guided towards the conference facilities on-board Color Magic.

 

Fantastic Venue ▪ Impressive List of Speakers ▪ Great Network Opportunities

The Nordic Travel Retail Group invites you to the yearly and very well-attended Nordic Travel Retail Seminar – NTRS 2013. This year’s venue is fantastic Color Magic, which will depart from Oslo and arrive in Kiel after a most comfortable sea journey.

The list of speakers will be impressive, and you will get interesting presentations accompanied by a fascinating sea view. Last but not least, NTRS is an all-inclusive event offering great network opportunities with friends and colleagues from the industry.

Confirmed Speakers

•        KEYNOTE SPEAKER: Christian Majgaard
•        Thorvald Stoltenberg, former Foreign Minister of Norway
•        Jonathan Chippindale, CEO of HOLITION – augmented retail.
•        Peter Mohn, Partner at m1nd-set
•        Christine Martin, Managing Director of Travel Retail Training
•        Kristoffer Olsen, Chairman of Airport Retail Group
•        Moderator: Dermot Davitt, Vice Chairman of The Moodie Report

 

Schedule 28^th May 2013:

Moderator: Dermot Davitt, The Moodie Report

10:30:  Arrival and registration

11:30: Session 1: Welcome, keynote speech and presentation

13:30: Lunch

15:00: Session 2

16:45: Session 3

18.00: Summing Up and Conclusions

21.00: Dinner, Coffee and Drinks

 

Schedule 29^th May 2013:

07-09.45: Breakfast Buffet

10:00: Arrival in Kiel

12:00: Arrival in Hamburg Airport

  

All Inclusive, the Registration Fee Includes:

• Food and beverages during the scheduled coffee breaks and meals.
• Accommodation in ♦♦♦ Cabin with double bed (Upgrades available at a favourable price).
• Full conference program and networking opportunities.
• Printed list of participants.
• Shuttle bus service from Kiel to Hamburg Airport.

 

Registration Fee (exclusive of VAT):

• € 549 for members of NTRG.
• € 649 for non-members.

OBS: Please find information about prices and possibilities for upgrading the cabin below. We have reserved a limited number of the different types of cabins. Bookings are received on a first-come, first served basis.

 

Practical Information

• Date: 28^th – 29^th May 2013.
• Time: Arrival and registration on the 28^th May in Oslo from 10:30 hrs. local time. First session begins at 11:30 hrs. (Departure from Oslo at 14:00 hrs).
• Place: On-board M/S Color Magic departing from Oslo / Color Line, Hjortneskaia 28^th May
• Arrival in Kiel: 29^th May at 10:00 hrs. local time. Arrival in Hamburg airport with shuttle bus at 12.00 hrs.

 

Hotel offer in Oslo

If you need a hotel room in Oslo on the 27^th May, the night before NTRS 2013, then you are welcome to use this NTRG hotel offer:

Thon Hotel Panorama

1 superior room, breakfast inclusive: NTRG-price NOK 1.270 (VAT inclusive)

If you want to book a superior room please send an email to panorama.booking@thonhotels.no and please give your name, telephone number and the Block-ID 1153727.

 

Extra charge for upgrade of cabin

♦♦♦ Inside single cabin with double bed € 0 (Standard) SOLD OUT

♦♦♦ Single cabin with double bed and sea view – € 15

♦♦♦♦ Color Class Cabin with sea view – € 30

♦♦♦♦♦ Junior Color Suite – € 50 SOLD OUT

♦♦♦♦♦ Color Suite – € 70

We have reserved a limited number of the different types of cabins. Bookings are received on a first-come, first served basis.

You can find more information about the different types of cabins here.

 

Cancellations should please be sent in writing prior to the event. The following information indicates the timescale and monies due for different cancellation periods:
• Prior to 25th April 2013 – full refund/no payment due.
• 25th April 2013 – 19th May 2013: 25% of the fee must be paid.
• 20th May 2013 – 24th May 2013: 50% of the fee must be paid.
• 25th May 2013 – 28th May 2013: no refund/full payment due.

Substitutions can be made in writing up to seven days prior to the event. All information in writing should please be sent to: info@nordictravelretailgroup.com

 

For further information please contact the secretariat:

NTRG, Nordic Travel Retail Group • Svanemøllevej 58  • DK-2900 Hellerup • Ph.: +45 70 23 00 53 –

F: +45 33 15 94 22 • info@nordictravelretailgroup.com

 

Succeeding in a Challenging World

An industry working together

A one day workshop – free of charge for Corporate Members of ETRC and Members of National Associations

Venue: Brussels Airport Sheraton Hotel

Time: Thursday, January 24th, 2013

Moderator: Jacques Parson, Vice President Marketing & Communication – ETRC

0900 – 1030 Welcome coffee and networking

1030 – 1300 Morning session

• Opening Address, Sarah Branquinho, President – ETRC
• Key Note Address, Olivier Jankovec, Director General ACI Europe (INVITED)
• European Airports Travel Retail Business performance 2012, Fulvio Fassone, Vice President Business Development – ETRC
• Aviation Security & LAGS, Frank O’Connell, Vice President & Strategic Advisor – ETRC and Filip Cornelis, Head of Aviation Security, European Commission (INVITED)

1300 – 14.00 Lunch

1400 – 1600 Afternoon Session

• Air Passenger Rights & Airport Shopping, Sarah Branquinho & Keith Spinks, Secretary General – ETRC
• Mobile Operator Issues, Sue Walker, Gate Gourmet (INVITED), Sue Warren, Secretary General UKTRF and a member of the Maritime sector (INVITED)
• Alcohol Issues, Erik Juul-Mortensen, Vice President Brands – ETRC, with a panel including Keith Spinks and guests from CEPs and the Brewers Association (INVITED)
• Tobacco Issues, Keith Spinks and a panel of ETRC’s tobacco members

Conclusions: Sarah Branquinho

16.00 – 17.00 Networking

Member Meeting and Annual General Meeting

Registration via e-mail

 

Venue: Hans Just A/S in Copenhagen

Address: Århusgade 88, 2100 København Ø.

 

Program:

13.00: Arrival, registration and a light sandwich lunch

13:30: Welcome and presentations

15:00: Coffee

15:30: Presentation

16.00: Annual General Meeting

17.00-18.00: Wine and networking

REGISTRATION: Please register by e-mail.

 

 

Agenda for the Annual General Meeting

1. To elect a chairperson of the meeting
2. To receive a report
3. To receive and adopt accounts
4. To fix the membership fee and budget
5. Vote on a motion regarding change of ’rule 12’ in the rules of NTRG:

 The wording of ’rule 12’ currently in force is:

The Board, which is elected by the general meeting for one year at a time, shall be composed of five members. In addition, two alternate Board members and two auditors shall be elected.

Enterprises may only have one member of the Board. Board members shall be eligible for re-election.

The wording of the motion presented by the board:

”The Board, which is elected by the general meeting for one year at a time, shall be composed of five-seven members. In addition, two alternate Board members and two auditors shall be elected. The general meeting must first decide how many members shall be elected as members of the Board and then elect the members of the Board.

Enterprises may only have one member of the Board. Board members shall be eligible for re-election.”

6. To elect Board members and alternate Board members
7. To appoint auditors
8. Any other business

If you want any of the last seats available for the member meeting in Stockholm please register by e-mail.. The list of prominent speakers is impressive and you will get great networking opportunities.

• Time: 22^nd November, starting at 12.00, noon
• Place: van der Nootska Palatset
• Registration: until 19^th November by e-mail.

Programme

12 – 13:00:           Arrival and registration

Session 1, 13 – 14:30:

• Welcome and update on NTRG and ETRC activities by John Baumgartner, Chairman of the Board of Directors, NTRG.
• Bjarne Lindström, Director at Statistics and Research Åland: ‘The Impact of Duty Free Sales on the Trans-National Transport System in the Baltic Sea Region’
• Johan Gabrielsson, Director Special Projects Public Affairs, Swedish Match: ’Snuff and the European Union – why is snuff forbidden in the EU and why that is wrong? A new tobacco regulation for the EU– a new chance for snuff? Will snuff be sold on the Baltic Sea after a new European tobacco regulation?

14:30 – 15:00:    Coffee

Session 2, 15 – 16:30:

• Roel Huinink, Managing Director at Arlanda Schiphol Development Company: ‘Airport Retail: creating the aspirational gateway to Sweden’
• Linus Malmberg, founder and CEO of Cordial Business Advisers: ‘From Ford to Spotify and beyond: Business Models that changed the world!’

17:00:                    Dinner

 

 

 

The member meeting will be hosted by Saether Nordic in Farum a little North of Copenhagen:

Programme:

11.30-12.00: Arrival and coffee

12-13.15:

• Welcome and information from NTRG, by John Baumgartner, Chairman
• Seather Nordic: The Beauty of the Beauty Category
• Alan Brennan, Customer Marketing Manager – Nestlé International Travel Retail and Frank Andreassen, Business Manager – Nestlé International Travel Retail: ‘Accelerating Confectionery Category Growth’

13:15-14.15: Lunch Buffet

14.15-16.00:

• Bjarne Lindström, director at Statistics and Research Åland:‘The Impact of Duty Free Sales on the Trans-National Transport System in the Baltic Sea Region.’
•  Jesper Møller, professional racing driver and speaker: ‘Don’t stand in line – create your own!’

16.00 : End of programme

Please register by e-mail.

Address of Saether Nordic: Ryttermarken 11, 3250 Farum, Denmark

 

Our Industry Our Future

The Nordic Travel Retail Group is a member of the ETRC and the workshop in Brussels therefore is free for members of the NTRG. Please read the invitation from the ETRC below.

The programme and hotel reservation form has been sent out by e-mail to the members of the NTRG. Please send an e-mail to info@nordictravelretailgroup.com if you want the NTRG to send you the two files.

 

Dear ETRC Association Member

It is our pleasure to invite you and your associations members to the ETRC Workshop on the 26th of January 2012 at the Brussels Airport Sheraton Hotel.

The theme of the Workshop is “Our Industry Our Future – Ongoing Challenges” and the programme will address many issues that could have an effect on your day to day business and the future of our industry. We ask you to join in the debate and discuss together with other industry leaders these important issues.

The Workshop is free for your members  and we kindly request to pass on this invitation on to your members and our request is that they confirm their attendance by email on i.d.boer@kappe.nl  and this before the 31st of December.

As you can see on the enclosed ETRC Workshop programme we have arranged the day to suit the arrival times from the major airports and train stations in Europe: Commencing at 10.30 and ending at 16.00 hrs. However for those arriving the day before we have negotiated a special room rate of €140.00 per night. This can be arranged with enclosed room reservation form that should be faxed to the Brussels Sheraton Hotel before the 20 January 2012.

We look forward to welcoming you to the ETRC Workshop on the 26th January 2012.

 

Thanking you,

With kind regards,

 

Jacques Parson                                           Thom Rankin

ETRC Vice President                                 Director Corporate Affairs

Marketing Communications

The NTRS 2012 will take place on board M/S Silja Serenade departing 22nd May from Helsinki and arriving in Stockholm 23rd May in the morning.

If you want to hear if there are any lasts seats available, please contact the secretariat via e-mail or via telephone +45 70 23 00 53

Program – NTRS 2012

11-12: Arrival and registration

Moderator: Dermot Davitt, The Moodie Report

Session 1

12.00-12.15: Welcome by John Baumgartner, Chairman NTRG

12.15-13.00: Keynote presentation: ’Shoppers’ Journey Does not End’ by Anssi Vanjoki, world-famous business man, until 2010 member of the Nokia Group Executive Board. Today consulting companies and organizations worldwide regarding impact of digital technologies and software, changing consumer behaviour and leadership in the digital age.

13-14: Lunch

Session 2

14.00-14.45: ‘Innovate or Stagnate’ by Sarah Branquinho, Business Relations & External Affairs Director, World Duty Free Group

14.45-15.30: ’Travel Retail – Prestige Beauty’, by Jean-Charles Séité, Vice-President and General Manager, Estée Lauder Travel Retail EMEA

15.30-16.00: ’The Brands Perspective’ by Erik Juul-Mortensen, President of Tax Free World Association

16.00-16.30: Coffee and light refreshments

Session 3

16.30-17.00: ‘Survival through Commercialization’ by Thomas Gudbjerg, Group Managing Director, Color Line

17.00-17.30: ’I am not the target consumer’ by Björn Ulfberg, CEO, Inflight Service

17.30-18.15: ’Where to fly from here: The airline industry in 2020’ by Professor, Dr. Oecon, Frode Steen, Norwegian School of Economics and Business Administration

18.15-18.30: Summing Up and Conclusions

21.00: Dinner, Coffee and Drinks

Practical Information
•    Date: 22nd – 23rd May 2012
•    Time: ‘Arrival and registration 22nd May from hrs. 11:00, local time in Helsinki. First session begins at hrs. 12:00. Departure from Helsinki at hrs. 17:00
•    Where: Helsinki-Stockholm on board M/S Silja Serenade departing from Helsinki/Olympia Terminal.
•    Arrival in Stockholm: 23rd May at hrs. 09:30, local time in Stockholm, Värtahamnen.

Maximum 100 Participants – First-Come, First-Served Basis
The maximum number of participants who can register for the The Nordic Travel Retail Seminar 2012 is limited to 100 people and therefore registrations are received on a first-come, first served basis.
•    Registration fee, members of NTRG: € 499

•    Registration fee, non-members: € 599

All Inclusive
The registration fee includes:
•    Food and beverages during the scheduled coffee breaks and meals.
•    Accommodation in A class cabins on board M/S Silja Seranade
•    Full conference program and networking opportunities
•    Printed list of participants